citizenM: Strategic controlling for the development and operation of hotels

citizenM is a new breed of international hotels now available in Amsterdam, Glasgow and London and coming soon to Paris, New York, Rotterdam and other cities.

In a company that grows rapidly thanks to a high investment level, reports and forecasts are of great importance. Warmold van der Feltz was recruited to shape and improve the processes needed for these tasks. He has extensive experience working in large international companies and already worked with prevero professional planner in the past.

As citizenM is a relatively new organization, the management information system had yet to be designed and upgraded. The management defined the primary KPIs and the controlling department was responsible for translating them into a standard reporting package. In addition to reporting actual figures, a strong emphasis on forecasting was required.

Download the Case Study and discover how citizenM achieved their objectives, including:
  • Business Case Planning
  • Long Term Forecasting & Planning
  • Short Term Forecasting (3 month)
  • Budgeting & Medium Term Forecasting
  • Best/Worse Case Scenario Analysis
  • Budgets vs Actual Comparisons
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